Frequently Asked Questions

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    3800 Main |  Future Residents |  Current Residents |  Cottonwood Residential Communities  

    3800 Main

    What is your pet policy?
    We welcome up to two furry friends, we have a 100 pound weight limit. There is a $250 pet fee per pet and $25 monthly pet rent per pet. Currently, the restricted breeds are Akita, Chow, Doberman, Pit Bull, Rottweiler, American Staffordshire Terriers, English Staffordshire Bull Terriers, Mastiffs, wolf hybrids or any other breed with dominant traits geared towards aggression. Dogs of other breeds mixed with any of the restricted breeds are not allowed.

    Do all of your apartments have the same finishes?
    No, we offer both a Modern and a Contemporary Scheme. The difference will be color of the granite and backsplash in the kitchen. The rest of the apartment, including cabinets are the same.

    Do all of your apartments include washer and dryer?
    Yes, all apartments include a washer and dryer. Some are full size side-by-side and some are stackable.

    Do you have garages?
    We have two parking garages but not individual garages.

    Do you have storage units available?
    Yes, we do offer storage units in Phase I. The price varies per unit.

    What is the parking policy at 3800 Main? 
    Parking is first come first served. There is a parking garage in each phase in order to provide ample parking to our residents and their guests. No parking permits are required at this time. We do offer reserved spaces in the Phase I parking garage.

    What is included in the rent price?
    The price shown on our website just includes your rent. All residents pay for electric which is setup by you and placed in your name through the provider of your choice. Water, sewer, a utility admin fee, a $30 valet trash fee and $2.00 pest control fee are billed by our third party billing company – 1st of month.

    How do I setup electricity?
    Once you apply and receive approval, you will contact the provider of your choosing to set up electric service prior to moving in. Provide them with your lease start date and address. Two of our preferred vendors are:
    Reliant Energy 1-855-353-7736 www.reliant.com/rentready
    Cirro Energy 1-844-249-8941 www.cirroenergy.com/apartment

    Who is the provider for internet and cable in this area?
    Our cable and internet is provided by either AT&T Uverse or Comcast XFinity.

    What are the lease terms that are offered? 
    We offer lease terms from 2 to 12 months, with different pricing options for each term.

    What are the hours for the amenities?
    Residents receive access to the clubhouses in both Phase I and Phase II until 10:00 pm, the pool area from 9am-10pm, the courtyard in Phase II from dawn until 10pm and 24 hour acess to the gym, yoga studio, and business centers in both phases.

    What schools is 3800 Main zoned for?
    3800 Main is zoned for MacGregor Elementary, Gregory Lincoln Ed. Ctr., and Lamar High School.

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    For Future Residents

    How can I apply for an apartment?
    Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online. Upon completing your application, you will receive an email with a link to verify your  identity with Checkpoint ID. Please click this link and follow the instructions.

    What if I’m not ready to apply? What other options are there?
    If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.

    How long do I have to move-in to my apartment? 
    You may apply to move-in starting the date the unit is available.  The unit can be moved in to within fifteen (15) days afterwards.

    What do you look for in the application?
    We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check. 

    Do you have furnished apartments?
    We have two apartments that are furnished for lease. However, they are leased on a first come first served basis, like our standard apartments, and may not always be available to lease.

    Does it cost anything to take a tour?
    Absolutely not! There is no charge to view our apartments and community amenities. 

    Do I have to make an appointment, or do you accept walk-ins?
    We offer self-guided tours, and you do not need an appointment. Please bring a valid government ID with you. All prospects will have their ID verified with Checkpoint ID prior to taking a self-guided tour.  

    Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
    We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.

    What is the renters’ insurance policy?
    We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community.  We also recommend you obtain personal renter’s insurance for the protection of your belongings.  We do offer Resident Indemnity Management insurance. Click here for more information.

    How accessible is the team at the local office?
    Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.

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    For Current Residents

    How do I receive packages?
    Packages can be sent through any courier and are delivered to the leasing office located on the first floor of Phase I.

    How do I send packages?
    With our "Shipping Made Easy" process, you can ship packages by dropping them off in our leasing office.  We'll hand them to the courier for you!  Click here to learn more.

    What fees will I need to pay if I have to break my lease?
    We require a 60-day notice to vacate and there is a termination fee equal to 2 month's rent. Please review your specific lease for details on the termination policy.  

    How do I pay my rent online?
    Visit your Resident Portal, and click Make a Payment.

    How do I transfer to a new apartment?
    To transfer to a new apartment, please contact the office to discuss transfer options within 3800 Main as well as additional options if you are relocating out of the area. The transfer fee is $250.

    Will I be allowed to sublet my apartment?
    No, we do not allow sublets.

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    Cottonwood Residential Communities

    Where are other Cottonwood Residential communities located?
    We are located throughout the United States.  Click here to see all of our communities. 

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